How do you impress an algorithm? There is no punch line here, because it’s not a joke. Intelligent automation is already at work, helping HR professionals scan through resumes to find potential new hires. At an ever-increasing speed, HR technology is finding ways to streamline the search for candidates, evaluating work samples, reviewing social media posts, and even offering software that analyzes facial movements and word selection during interviews, and more. While there are concerns regarding accuracy and even compliance in hiring practices, innovators of AI argue that further development will bring about an opportunity for HR managers to hire a more diversified and qualified workforce.
REMOVING HUMAN BIAS
As traditional, objective assessment techniques, such as Myers-Briggs, StrengthsFinder, and others are still utilized, “managers still inject human bias”, says Mark Newman, founder and CEO of HireVue. With clients such as Hilton Worldwide and GE, HireVue records and analyzes interviews, evaluating a candidate’s facial expressions, and even the words they choose to answer questions. The software is designed to help determine a candidate’s motivation, empathy, and potential for engagement.
Information is everywhere, so the ability to grab the information with speed is of tremendous advantage for employers. By leveraging AI, an employer can allow an army of bots to do important work, which allows people to spend time on the things that require empathy, leadership, and the many other facets that only humans can perform.
But where are we in the AI frontier? It’s only the beginning. By 2020, the artificial intelligence market will surpass $40 billion. By 2025, the AI market will surpass $100 billion- Constellation Research. By 2020, 30% of all companies will employ AI to augment at least one of their primary sales processes (Gartner Predicts 2017: CRM Sales). In the 2017 Economist Intelligence Unit report, Artificial Intelligence in the Real World, 79% of the 200 executives surveyed around the globe believe artificial Intelligence will make their job easier and more efficient.
MEET OUR BOTS
With our PRYDE onboarding platform, our intelligent bots learn your process and assist in running various onboarding tasks, allowing you to focus on engaging and assimilating your new employees into your organization. This is the epitome of AI in action, as we help you devise a holistic approach to onboarding, involving the whole organization with centralized information key to each team member’s role. We focus on communication and experience with a well orchestrated process from placement to first day and beyond. This process is driven by the blend of intelligent automation and human interaction.
While some people fear the loss of jobs because of the development of AI, it stands to reason that while some jobs will go away, other job opportunities will appear. The present future of artificial intelligence is exciting, scary, and promising. It will continue to grow and influence our lives from the HR office, all the way into our homes.
David LaMontagne is the CISO at Essium,a premiere software company that has developed a revolutionary, customizable, workforce management solution named Xenqu. Essium’s Xenqu Software leverages our Smart Content Technology to organize everything related to your workforce in one secure, digital file using the latest cloud-computing technologies and architectures.